Reference
FAQ
Short answers to the questions we hear most.
Frequently asked questions
How often does data sync?+
Shopify orders refresh every 15 minutes. Google Ads, Meta Ads, TikTok Ads, Google Analytics 4 and Klaviyo update daily. The last sync time is shown in Settings, Shop and on the cards.
Can I connect multiple Shopify stores?+
Yes. Create a separate shop for each store and connect each store to its own shop. Switch between them with the shop selector in the sidebar.
Why is a platform card not showing?+
Cards only appear for connected platforms. Go to Integrations in the sidebar to connect it. If it is connected but shows no data, it may still be doing its first sync.
How do comparisons work?+
Baseboard compares the selected date range with the equivalent previous period. If you select the last 7 days, it compares with the 7 days before that.
How do I add team members?+
Go to Settings, Shop, open Team Members and choose Add Member. You can give people an Admin or Viewer role.
Why do my numbers differ from Meta, Google or Shopify?+
Attribution rules, time zones and refunds differ per tool. See Data and syncing.
Is my data secure?+
Platforms connect through OAuth with read access, and connections are encrypted. Your data is only visible to people you invited to your shop.
How do I delete my account?+
Go to Settings, Account and use the delete option at the bottom of the page. You confirm by typing DELETE.
Missing something or something unclear? Email us at contact@baseboard.cloud.